Services / Patient Advocate Service
Patient Advocate Service
In honoring its commitment to patient satisfaction, Summit Medical Group provides the Patient Advocate Service.
An effective approach for resolving patients’ concerns, this valuable customer service:
- Responds to patients’ inquiries
- Provides information about providers and services
- Addresses quality care concerns
- Helps resolve provider issues
- Ensures that patients are connected with the proper resources
- Handles concerns about the facility
- Investigates patients’ concerns
- Facilitates resolutions
All billing and insurance concerns should be directed to the business office at 908-790-6500.
For more information or if you would like to speak with a member of our Patient Advocate Service, please email wecare@smgnj.com or call 908-277-8928.
Our Hours: Monday through Friday, 8 am to 4 pm
Location
Berkeley Heights Campus, Lawrence Pavilion - First Floor, Quality/Risk Management Department
Main phone number:
908-277-8928
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