Last Updated: November 12, 2020
SMG continues to offer access to patients needing care both related and non-related to COVID-19. We’re keeping our facilities safe to provide essential preventive care, chronic care and acute care by continuing to do things in a proactive and thoughtful way to ensure the safety and well-being of our patients and health care teams.
We have a triage protocol to direct patients to the appropriate point of care. Those with potential infection-related concerns will be evaluated in dedicated areas such as our Urgent Care Centers and Pediatric Illness Clinics, so that our patients with other medical needs can be seen safely in our offices and other clinical spaces.
What is SMG doing to keep me safe at my next in-office visit?
For the safety and well-being of our patients and in-office teams, we are reinforcing best practices and careful considerations at all our facilities, including the below.
- Universal screening of all patients and employees using no-contact infrared thermometers
- Mandatory use of masks by everyone on our premises
- Appropriate personal protective equipment for our team members and physicians
- Rigorous cleaning and disinfecting of all areas
- Strict social- and physical-distancing measures
- Minimal time spent in waiting areas
- Chairs spaced at least 6 feet apart
- Low patient volumes
- Restriction of visitors (unless medically necessary)
- Expanded Saturday hours for your convenience and safety
Is it safer to postpone an office visit until the pandemic is over?
We understand you may be hesitant to seek in-person care at this time. However, the dangers of undetected medical conditions and chronic disease may put you at even greater risk. We’ve put careful precautions and protocols in place to ensure a safe in-office visit for essential care.
The one time it is better to avoid coming to the office is if you think you may have symptoms of COVID-19. In this case, please visit one of our urgent care centers, or call the main number to speak with one of our triage nurses.
If you think you may have symptoms of COVID-19, please visit one of our urgent care centers, or call the main number and press 1 to speak with a triage nurse.
What are your visitation guidelines?
For the safety of our patients and team members, we are only allowing patients into our facilities. No visitors are allowed expect for persons accompanying pediatric patients under the age of 18 or adult patients when medically necessary.
What are your mask guidelines?
All patients, employees, and visitors must wear a mask or face covering at all times while on SMG premises, including sidewalks and parking lots.
- cloth mask
- surgical mask
- dust mask
- N95 mask without vent
- masks with vent or exhalation valve, which allow unfiltered exhaled air to escape
- gaiter masks
Are all SMG locations open?
All services are reopened to scheduled visits, and locations are continuing to reopen. SMG physicians and providers are seeing patients with reduced schedules to accommodate social and physical distancing among patients. Current hours of operation are 8:00 a.m. – 6:00 p.m., Monday – Friday, and 8:00 a.m. – 2:00 p.m., Saturday. For a list of open locations or to book an appointment, see the locations page or call 908-273-4300.
Are you still offering telemedicine?
We continue to maximize our telemedicine platforms for care that can be accomplished virtually. Call your provider, reach out by portal message, or call us at 908-273-4300 to determine which type of virtual visit will work best to meet your needs.